Although it may seem like a strange and unusual situation, it is something that happens more frequently than we think. Many users have seen how one day, suddenly they find a black screen in Windows 10 where not even the mouse cursor is shown. If you are reading these lines, you have probably come across this situation, therefore, we are going to show below how to fix the black screen no cursor problem in Windows 10.
These types of failures usually occur because we have a damaged system file or it has been modified by third-party programs, viruses, or malware, and even because it has outdated drivers. In this case, the ideal would be to do a startup repair in Windows 10, although there are also certain things that we can try before that to try to solve our problem.
In addition to damaged system files, other problems that have to do with the connection of the screen, with the update of the screen driver, installation of new applications, problems with the system updates, can show us the black screen in Windows 10.
In the event that we encounter a black screen before logging into Windows 10, we can try pressing the Windows + Ctrl + Shift + B key combination. This will make Windows try to update our screen, so if it is a specific error, we could get our screen to be shown again without problems. When pressing this key combination, we should hear a beep and see a flicker of the screen itself.
Sign in or restart your computer
If we continue the same, we can also try to press Ctrl + Alt + Del to see if the system responds and we select an account to log in to Windows 10. In case we cannot log in but the screen that allows us to block appears, change user, etc, then click on the shutdown button that is shown in the lower right and restart the computer. If the shutdown button does not appear, we can try to enter the Task Manager and restart the Windows Explorer process. If it is not possible either. Then we can force the shutdown of our computer by holding down the power button.
Once off, we unplug it from the network and after a few seconds, we reconnect it and try to turn it on again. If the problem continues, we can check the connection of our screen with the PC, if the cables are properly connected, or even try to connect another screen as an output to our PC to determine if the problem is with the screen or the equipment.
Sometimes, some antivirus can cause this type of situation in which we find the black screen without a cursor in Windows 10. Therefore, we can try to deactivate or uninstall our antivirus. Turn it off and on again and check if it returns. To show a black screen before you can log into the system.
The clean boot of the system
We can also try to clean boot Windows 10. This causes the system to start with a minimal set of drivers and programs. In this way, we can know if it is some third-party software that is causing the problem or not.
Driver and system update
If the black screen somehow allows us to log in, although when we restart the computer again it appears again, then we can try to uninstall and reinstall the video card driver from the Windows Device Manager 10. If the error starts to appear after installing any system updates. We can try to uninstall the latest updates to see if this fixes the problem.
To do this, we start Windows in safe mode, and then, from the Windows button, we access the configuration page to go to the Update and security option > Windows Update> Advanced options> View update history> Uninstall updates. If the black screen without a cursor continues, we can take advantage and choose option 8 to perform a clean boot and be able to check if any application or service is the one that is causing this problem.
Startup Repair in Windows 10
Doing a startup repair with the Windows 10 installation media causes the Windows essentials to be installed again, correcting the problem. And is that startup repair is a system recovery tool that allows you to solve these types of problems.
To access this tool we have two options, either from the hard drive or through the Windows installation medium.
Startup Repair from WinRE on Hard Drive
If we want to access the Recovery Environment (WinRE) from the Windows 10 system image. We must force the system to shut down three consecutive times. And we will automatically display the Recovery screen. Once there, these are the steps to follow:
- We choose the option Troubleshoot
- We click on Advanced Options
- We enter Startup Repair
- We choose the current user account if it asks us for a password. We enter it and finally click on Continue.
Startup Repair in Windows 10 from installation media
If our team cannot access the Recovery Environment from the system image on the hard drive. Then we will have to run the startup repair through an installation medium. To do this, we can download and create our own media by following the following steps:
- Download and create our own Windows 10 installation media
- We start the PC from the USB or DVD where we have saved the media
- We choose the language and the keyboard layout.
- We select Repair equipment
- We click on the option Troubleshoot
- We enter Advanced Options
- Now we choose Startup Repair
- And we choose the Windows 10 operating system.
Boot into Safe Mode with Networking
Another option to try to fix the black screen no cursor error is by booting in safe mode with Windows 10 networking. This starts the operating system in safe mode including the network drivers and services necessary to connect to others. computers on the same network or even to be able to access the Internet. To do this from a black screen:
- We restart the equipment.
- We access the recovery mode (winRE).
- We enter Troubleshoot> Advanced options.
- Next Startup Settings.
- We click on restart.
- After reboot, in the list of options choose Safe Mode with Networking, option 5 or F5.
Once the system is booted in this mode, the next thing we can do to fix the Windows black screen problem is to run the SFC and DISM tool to see if any corrupted system files are causing this problem.
To do this, all we have to do is open a command prompt window with administrator permissions and run the sfc / scannow command. Once the process is finished, the next thing we have to do is run Dism / Online / Cleanup-Image / restorehealth and wait for the process to finish.
Before restarting the system in normal mode, it is worth opening the device manager. And checking if any driver or driver shows an error or there are pending updates available for updating. In that case, it is advisable to check that we have everything correctly updated. Finally, we restart the computer in normal mode and check if the black screen without cursor error has been solved.
Create a backup
If the operating system is damaged and even with the above tips you can not start Windows. It may be best to reinstall the operating system.
To avoid losing files when restoring Windows 10, we recommend that you have an image saved. Next, I will explain how you can do it. To make a backup copy of the content of our PC we have to enter the control panel> system and security> File history. Once inside we will click on “System Image Backup” which is in the lower left.
Within the menu to create a system image, it asks us to select where to save the backup. The most comfortable thing is to use an external hard drive to have that back up when we need it. It is important that the device where you are going to create the backup is formatted as NTFS.
To use that image with the backup when we start the PC we must select to boot from the USB device (since we have the image on an external hard drive). Once booted, the installation wizard will guide us to restore our PC.